A big thank you again for doing a terrific job on everything you've done with the regards the 350LC delivered yesterday to my friend for his 50th birthday. He was as happy as a pig in the proverbial. I absolutely won't buy another bike unless it's from you guys. I am so delighted with your refreshingly good level of customer service that I will recommend you guys to anyone I know whom wants a bike in the future. I will definitely try and get over to see you and have a good muse over the two wheeled delights in your showroom before the summer is over. In the meantime many thanks again for a job very well done!
Dave, I am delighted with both the bike and the first class service you have provided throughout. In me you have a very satisfied customer and I hope I deal with you and the Bike Specialists again in the future.
Well I finally made back to Paris and found the bike... Good Grief this bike is amazing!!!!!! WOW!!! But that's not why I'm writing, but rather to thank you for the bag of really awesome gifts... Thank you!!! That is super kind of you, and I'm chuffed!!
Again, thank you very much indeed, and as ever, all the very best for now.
Dear Dave, Just a quick note to thank you for the Desmo, bike is fantastic and exactly as you described, service from start to finish from The Bike Specialists has been excellent.
Look forward to speaking again soon.
It has been a pleasure doing business with you Eve. From the moment I first enquired to you offering to pick me up from the train station (which I should have taken up as I got lost!). Thanks for the goody bag and the coffee and chat and many thanks for keeping the bike in your showroom while I have been getting everything sorted. I will keep an eye on your website and I could well see myself doing business with you again in the future. You have some amazing bikes available. I know my first port of call when I win the lottery!! I look forward to hearing from you again soon.
Just wanted to say how much I enjoyed the bike specialist buying experience. So friendly and professional. Ive bought a lot of bikes and this was the best. Ive not even rode the s1000 yet hopefully have a dry day before spring, otherwise it'll be a long wait! Best wishes for xmas and the new year,
I just wanted to write and thank you so much. The bike is excellent.. the service you gave was above all expectations and your care/customer service sold your bike.. An absolute pleasure to deal with.
If I hear any of my pals looking for a new purchase I will defo send them your way.
We have just taken delivery of 5 bikes from The Bike Specialists and we just wanted to say how thrilled we've been with the service, the communications and the bikes themselves.... the highest quality throughout.
Seriously, if you are in the market for top-drawer investment motorcycles - or you just want to ride something 'special' -you'd have to go far to beat these guys. Big thanks to Dave and Eve who make the whole process a real pleasure.
If Carlsberg made 'bike specialists' they probably wouldn't be this good. Looking forward to my next visit ASAP
As you know, I picked up the repaired Tricolore this morning. All now seems to be in good working order.
Thank you for dealing with this for me so well. I've been impressed at how you treat your customers and I will be happy to work with you again. On that note, if you ever find an MV F4 Ago coming on to your books then I hope you will put me as your first port of call. I'd happily buy it through you.
Can I just say what a pleasure it has been dealing with you over these issues, it is very refreshing to deal with another dealer that will co-operate with a customer when their new-to-them bike has a fault. If everybody accepted their responsibilities as you have the world would be a much better place. Mr Scott really appreciated that you covered the extra cost of his health check on top of the repairs.
This has been a shining example of how customer service should work.
I NEVER write testimonials but in this case an exception is justified. I received brilliant friendly and efficient service from James & Ross which far exceeded that of Bentley main dealers. I am absolutely delighted with my car & the absolute ease with which the transaction was completed.
I just wanted to write to say how fantastic the service was that you provided me with! The professionalism and discretion shown by you and your team was second to none, I shall definitely be purchasing from you again in the future and would recommend you to any one wanting a quality vehicle and service to match.
Dear James, I felt obligated to write and provide feedback regarding my experiences with your company. I have purchased half a dozen cars over the past 10 years and can honestly say that I have never had a more pleasant experience from purchase to after care. Although I did not purchase the most expensive car you offered, I felt that everyone treated me as if I did. When I had a few issues with the car you immediately began to rectifY the problem in order to assure that I was satisfied without any questions asked. You and your staff are extremely professional, knowledgeable, responsive, and ensure all the details are covered. In this economic climate where there are massive cutbacks everywhere, it is truly refreshing to see that your company still believes that customer care and satisfaction is vitally important.
I am not normally a fan of dealerships and normally buy privately......but I would recommend this car and bike specialist to anyone interested in a quality product and service. The unusual premises are an Aladdins cave of superb cars and bikes and the charismatic owner, James who I dealt with is a true enthusiast and aficionado of the vehicles he personally sources. Business seemed to be brisk with at least three cars being sold (including an amazing MG Roadster) whilst I was picking up and loading the beautiful Honda SP1 I bought. I only wish there were a similar premises locally in Glasgow, that I could frequent, but alas I live in 'Arfur Daley' (sic) territory.
Good luck and consider franchising your brand in the future.
THE CAR SPECIALISTS! You got the name spot on!
James, Ross and team members I felt I needed to send this email to thank for my experience! We drove the S60 down to the Midlands to my wife who was amazed at its condition and she fell in love with it right away! I must say Eddie and myself were treated as if we were puchasing a ROLLS ! I do hope we have another oppotunity to deal with you guys again ! Once again thank you all for the ultimate in customer care.
Just a quick note to say thanks for the service we received during and mostly after we purchased the BMW from you. In these days when people are quick to give a negative feedback and criticize when they are unhappy I feel obliged to do the opposite when the service I received was 1st class. The way you dealt with the issues my wife had with the car was fantastic. This is what I call "going the extra mile". You actually managed to exceed my wife's expectation which is something not many people managed to do!
David & Janet